Defective products: On most products, we will accept returns of defective product for replacement for up to 30 days after the date of purchase. Most products have a one-year manufacturer's warranty. All returns require a return authorization number (contact us for an RA #). For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is recommended if the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by us or the manufacturer. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.
Exchanges: We only offer exchanges on products that are proven defective. See explanation above.
Returns: We do not accept product(s) for return.
*Please note: Do not ship pepper spray by any overnight service or by priority mail. Use UPS regular ground service or parcel post with the US Postal Service.
*Shipping charges are non-refundable.
For help or assistance with any product please contact Rochester Spy Shop at 1-800-403-9921.
For investigative services, please contact Risk Security & Investigations at 248-608-1712.
For investigative services, please contact Risk Security & Investigations at 248-608-1712.